First Electric Coronavirus Response - For the safety of our members, customers and employees during the COVID-19 outbreak, our lobbies will be closed in Bryant, Heber Springs, Jacksonville, Perryville and Stuttgart until further notice. Drive-thru services will remain open at all locations from 8 a.m. to 5 p.m. The Stuttgart office will have a payment drop-off at the front entrance doors. Members can still make payments and manage their accounts through the First Electric App. Learn more.

Surge HELP

Computers, refrigerators, TVs, washing machines, phones and heat pumps are only a few of the electronics and appliances that can be damaged by electrical surges, such as those caused by lightning strikes.

First Electric members can enroll in Surge HELP® to help get protection from unexpected costs from surge damage for their homes’ electronics and appliances. The Surge HELP® (Home Electronics Loss Protection) plan is offered to members through HomeServe.

SurgeHELP Logo

The repair hotline number may be called 24 hours a day, seven days a week. The plan also covers up to $125 in diagnostic/service fees for a covered repair or replacement. Other Surge HELP® benefits include:

  • Protection for electronics and appliances starts for as little as $3.95 a month.
  • The homeowner is reimbursed up to the program limit if damaged equipment can’t be repaired.
  • No hidden fees.
  • No equipment or installation required.

To make a claim or if you have questions on your bill please call – 833-521-4823.

Coverage Levels:

  • $3.95/month -- up to $1,000/year in protection
  • $5.95/month -- up to $2,000/year in protection
  • $7.95/month -- up to $3,000/year in protection
  • $9.95/month -- up to $4,000/year in protection
  • $11.95/month -- up to $5,000/year in protection

Please note: Payments are billed by HomeServe on a monthly or annual basis.

·        Protection for electronics and appliances starts for as little as $3.95 a month.

·        The homeowner is reimbursed up to the program limit if damaged equipment can’t be repaired.

·        No hidden fees.

·        No equipment or installation required.

Sign up for Surge HELP®.