Need Help?

What are your hours?
Our office hours are 8 a.m. to 5 p.m. Monday through Friday.
How do I report an outage?
Please call 888-827-3322, text "OUT" to 85700 or use our mobile app to report an outage.
How do I pay my bill?
We offer many ways to pay your bill. You can pay using our First Electric mobile app, our website, our office or by calling 844-729-3322.
How do I get new service?
You can request new service by completing an application on our app or you can call 800-489-7405.

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Surge HELP

Computers, refrigerators, TVs, washing machines, phones and heat pumps are only a few of the electronics and appliances that can be damaged by electrical surges, such as those caused by lightning strikes.

First Electric members can enroll in Surge HELP® to help get protection from unexpected costs from surge damage for their homes’ electronics and appliances. The Surge HELP® (Home Electronics Loss Protection) plan is offered to members through HomeServe.

SurgeHELP Logo

The repair hotline number may be called 24 hours a day, seven days a week. The plan also covers up to $125 in diagnostic/service fees for a covered repair or replacement. Other Surge HELP® benefits include:

  • Protection for electronics and appliances starts for as little as $3.95 a month.
  • The homeowner is reimbursed up to the program limit if damaged equipment can’t be repaired.
  • No hidden fees.
  • No equipment or installation required.

To make a claim or if you have questions on your bill please call – 833-521-4823.

Coverage Levels:

  • $3.95/month -- up to $1,000/year in protection
  • $5.95/month -- up to $2,000/year in protection
  • $7.95/month -- up to $3,000/year in protection
  • $9.95/month -- up to $4,000/year in protection
  • $11.95/month -- up to $5,000/year in protection

Please note: Payments are billed by HomeServe on a monthly or annual basis.

·        Protection for electronics and appliances starts for as little as $3.95 a month.

·        The homeowner is reimbursed up to the program limit if damaged equipment can’t be repaired.

·        No hidden fees.

·        No equipment or installation required.

Sign up for Surge HELP®.