Need Help?

What are your hours?
Our office hours are 8 a.m. to 5 p.m. Monday through Friday.
How do I report an outage?
Please call 888-827-3322, text "OUT" to 85700 or use our mobile app to report an outage.
How do I pay my bill?
We offer many ways to pay your bill. You can pay using our First Electric mobile app, our website, our office or by calling 844-729-3322.
How do I get new service?
You can request new service by completing an application on our app or you can call 800-489-7405.

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Contact Us

You can access and receive services by calling the following toll-free numbers:

  • To make a payment or check your balance, call 844-PAY-FECC (844-729-3322).
  • To report an outage, call 888-827-3322.
  • To request new service, make a payment arrangement or speak with a member service representative, call 800-489-7405 during regular business hours.

You also may use the form below for general inquiries into your account or any First Electric products and services. Do not use it to report a power outage or an emergency.

Media inquiries should be directed to Tonya Sexton, vice president of marketing and development, at

IMPORTANT: Please do not include any sensitive information in our contact us form such as your social security number.