First Electric Coronavirus Response - IN THE MATTER OF ADMINISTRATIVE ORDERS RELATING TO THE COVID-19 STATE OF EMERGENCY, DOCKET NO. 20-012-A ORDER N0. 1, outlines the Emergency Order. It’s also available to First Electric members upon request.

Contact Us

You can access and receive services by calling the following toll-free numbers:

  • To make a payment or check your balance, call 844-PAY-FECC (844-729-3322).
  • To report an outage, call 888-827-3322.
  • To request new service, make a payment arrangement or speak with a member service representative, call 800-489-7405 during regular business hours.

You also may use the form below for general inquiries into your account or any First Electric products and services. Do not use it to report a power outage or an emergency.

Media inquiries should be directed to Tonya Sexton, vice president of marketing and development, at

IMPORTANT: Please do not include any sensitive information in our contact us form such as your social security number.

* *