First Electric Coronavirus Response - For the safety of our members, customers and employees during the COVID-19 outbreak, our lobbies will be closed effective March 17, 2020, in Bryant, Heber Springs, Jacksonville, Perryville and Stuttgart until further notice. Drive-thru services will remain open at all locations from 8 a.m. to 5 p.m. The Stuttgart office will have a payment drop-off at the front entrance doors. Members can still make payments and manage their accounts through the First Electric App. Learn more.

Contact Us

You can access and receive services by calling the following toll-free numbers:

  • To make a payment or check your balance, call 844-PAY-FECC (844-729-3322).
  • To report an outage, call 888-827-3322.
  • To request new service, make a payment arrangement or speak with a member service representative, call 800-489-7405 during regular business hours.

You also may use the form below for general inquiries into your account or any First Electric products and services. Do not use it to report a power outage or an emergency.

Media inquiries should be directed to Tonya Sexton, vice president of marketing and development, at

IMPORTANT: Please do not include any sensitive information in our contact us form such as your social security number.

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