Need Help?

What are your hours?
Our office hours are 8 a.m. to 5 p.m. Monday through Friday.
How do I report an outage?
Please call 888-827-3322, text "OUT" to 85700 or use our mobile app to report an outage.
How do I pay my bill?
We offer many ways to pay your bill. You can pay using our First Electric mobile app, our website, our office or by calling 844-729-3322.
How do I get new service?
You can request new service by completing an application on our app or you can call 800-489-7405.

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Outage Preparation

An outage preparedness kit will help you and your family cope during an outage. It should be stored in a designated place, so it is easy to find should the need arise. Items suggested for the kit include:

  • Canned or packaged foods, powdered milk, beverages, dry cereal, canned tuna fish, peanut butter, crackers, etc. At least a three-day non-perishable food supply per person is recommended.
  • Water. One gallon per person per day is suggested for drinking purposes.
  • First aid kit
  • Water purification tablets. They may be purchased at a pharmacy.
  • Bleach without lemon or other additives
  • Extra prescription medicine and/or medical supplies
  • Candles, matches and lantern
  • Fuel
  • Fire extinguisher
  • Battery-operated radio
  • Flashlights and extra batteries
  • Toiletries
  • Can opener
  • Disposable plates and eating utensils
  • Emergency cooking facilities
  • Baby food, diapers and formula
  • Portable cooler
  • Extra blankets or sleeping bags