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Last modified: March 24, 2025
Introduction
First Electric Cooperative Corporation ("Company," "we," "us," or "our") respects your privacy and are committed to protecting it through our compliance with this policy.
This policy describes the types of information we may collect from you or that you may provide when you visit the website www.firstelectric.coop (our "Website") and our practices for collecting, using, maintaining, protecting, and disclosing that information.
This policy applies to information we collect:
It does not apply to information collected by:
Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Website. By accessing or using this Website, you agree to this privacy policy. This policy may change from time to time (see Changes to Our Privacy Policy). Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.
This Website is offered and available only to users who reside in the United States. If you reside outside of the United States, you must not access or use the Website.
Children Under the Age of 18
Our Website is not intended for children under 18 years of age. No one under age 18 may provide any information to or on the Website. We do not knowingly collect personal information from children under 18. If you are under 18, do not use or provide any information on this Website or provide any information about yourself to us, including your name, address, telephone number, or email address. If we learn we have collected or received personal information from a child under 18 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 18, please contact us at 1000 South JP Wright Loop Road, Jacksonville, AR 72076.
Information We Collect About You and How We Collect It
We collect several types of information from and about users of our Website, including information:
We collect this information:
Information You Provide to Us
The information we collect on or through our Website may include:
Information We Collect Through Automatic Data Collection Technologies
As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:
We also may use these technologies to collect information about your online activities over time (behavioral tracking). The information we collect automatically may include personal information, like your IP Address. This helps us to improve our Website and to deliver a better and more personalized service, including by enabling us to:
The technologies we use for this automatic data collection may include:
We do not collect personal information automatically, but we may tie non-personal information collected automatically to personal information about you that we collect from other sources or that you provide to us, including that received from our affiliate Connect2First Internet, LLC.
How We Use Your Information
We use information that we collect about you or that you provide to us, including any personal information:
We may also use your information to contact you about our own and our affiliates and subsidiaries goods and services that may be of interest to you. If you do not want us to use your information in this way, please click unsubscribe at the bottom of the email or respond Stop to the text. For more information, see Choices About How We Use and Disclose Your Information.
We may use the information we have collected from you to enable us to display advertisements to our advertisers' target audiences. Even though we do not disclose your personal information for these purposes without your consent, if you click on or otherwise interact with an advertisement, the advertiser may assume that you meet its target criteria.
Disclosure of Your Information
We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.
We may disclose personal information that we collect or you provide as described in this privacy policy:
We may also disclose your personal information:
Choices About How We Use and Disclose Your Information
We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:
Accessing and Correcting Your Information
You can review and change your personal information by logging into the Website and visiting your account profile page.
You may also send us an email at compliance@fecc.coop to request access to, correct, or delete any personal information that you have provided to us. We cannot delete your personal information except by also deleting your user account. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement, exercise or defend legal claims, or cause the information to be incorrect. A request to delete information also does not apply to information reasonably necessary for us to complete the transaction for which the information was collected, to provide a good or service requested by you or reasonably anticipated by you within the context of our ongoing business relationship with you, or to perform a contract between us and you.
Text Message Privacy Policy
We respect your privacy. By opting into our SMS/MMS messaging service, you are acknowledging and agreeing that we, our representative(s), or our agent(s) may contact you for the purposes of:
We may contact you using any contact information we have for you, including any number:
You agree we may use any means to contact you. This may include calls made to your cellular telephone including through using an automatic telephone dialing system, artificial or prerecorded voice messages, SMS/MMS text messages, mail, email, and calls to your phone over Voice over Internet Protocol (VoIP) service, or communications by use of any other data or voice transmission technology. You agree to promptly notify us if you change any contact information you provide to us.
You may opt-out of receiving these automated communications by unsubscribing. Message and data rates apply. Granting this consent is not required to obtain any goods or services from us. Calls and texts may be recorded for quality assurance. We do not share your data with third parties for marketing purposes. Your information is shared with our SMS/MMS service provider to enable messaging.
At any point in time, if you desire to stop receiving text messages from us, simply respond with the word STOP and you will be unsubscribed from further such communications. If you would like to opt-in again, this can be done from within your account page.
Data Security
We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on our secure servers behind firewalls, using SSL/TLS encryption, VPN restrictions, and two-factor authentication. Any payment transactions will be encrypted using SSL technology.
The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.
Changes to Our Privacy Policy
It is our policy to post any changes we make to our privacy policy on this page. If we make material changes to how we treat our users' personal information, we will notify through a notice on the Website home page. The date the privacy policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Website and this privacy policy to check for any changes.
Contact Information
To ask questions or comment about this privacy policy and our privacy practices, contact us at:
Or by U.S. mail to:
Privacy Compliance Officer
First Electric Cooperative Corporation
1000 South J.P. Wright Loop Road
Jacksonville, AR 72076