Need Help?

What are your hours?
Our office hours are 8 a.m. to 5 p.m. Monday through Friday.
How do I report an outage?
Please call 888-827-3322, text "OUT" to 85700 or use our mobile app to report an outage.
How do I pay my bill?
We offer many ways to pay your bill. You can pay using our First Electric mobile app, our website, our office or by calling 844-729-3322.
How do I get new service?
You can request new service by completing an application on our app or you can call 800-489-7405.

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Report Outage

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"Our crews are ready to serve 24/7/365"

Gina Sanderson, System Operator 

888-827-3322

• Call 888-827-3322.

If the automated system doesn’t recognize your number, it will ask for one on file. You may either enter the number using the touch-tone buttons or by saying the number aloud. If you wish, you may leave a voice message with your service address and details about the outage. The system will provide an estimated time of restoration if one is available at that time.

Remember to call any time your power is out and do not assume that others have reported the outage. Once you make your outage report, please do not report the outage again unless an emergency arises.

• Use the First Electric website or app.

First Electric’s free online bill payment system, allows you to report an outage. Log in to https://firstelectric.smarthub.coop/#reportanissue. If you need help, please review the First Electric app instructions or call 800-489-7405.

First Electric's app and login especially works well for members with multiple accounts.

• Text “OUT” to 85700.

First Electric Cooperative offers you the ability to report an outage via text. After you sign up for text notifications, you will be notified of future power outages by text and will be sent a text when your power is restored.

Signing up is easy:

  1. Create a new text message on your cell phone.
  2. Type “FECC” in the body of the message.
  3. Send the text to number 85700.

In the event of a power outage, simply text “OUT” to 85700. The system will ask you to confirm your address and then send restoration status updates when you request them. The system will automatically send you a text when an outage occurs and when the power is restored.

Other keywords:

  • “STATUS” – You will be sent a restoration update on the outage, including an estimated time of restoration if available.
  • “HELP” – You will be sent the outage reporting number 888-827-3322.
  • “FECC STOP” – You no longer will receive notifications until you enroll again.

The co-op does not charge for this service, but standard text messaging rates from your carrier still apply. Need help? Call First Electric at 800-489-7405.