Need Help?

What are your hours?
Our office hours are 8 a.m. to 5 p.m. Monday through Friday.
How do I report an outage?
Please call 888-827-3322, text "OUT" to 85700 or use our mobile app to report an outage.
How do I pay my bill?
We offer many ways to pay your bill. You can pay using our First Electric mobile app, our website, our office or by calling 844-729-3322.
How do I get new service?
You can request new service by completing an application on our app or you can call 800-489-7405.

Thanks for your message. We’ll follow up soon.

There was a problem submitting your request. Please try again.

Connect2First Update

Connect2First Update

Posted on June 27th, 2022

We are pleased to offer this update on Connect2First’s fiber network.

Ten optical line terminals (OLTs) are now open and taking customers. Within these areas, we have over 4,921 customers, including active services and those who have signed up, but are waiting on service to be completed.

Construction is underway in the following areas: Crows, Perryville, Bigelow, Hot Springs Village East, Alentejo, Adona, Nimrod, Humphrey, Pearson and Mount Carmel.

Check the progress

We appreciate your patience and enthusiasm for the project. Connect2First is excited for the opportunity that fiber will provide for members to have access to reliable, high-speed internet.

Projected dates for Planned and Under Construction OLTs are estimates based upon many factors (weather, terrain, material, contractors and available funds).

View All News