First Electric Coronavirus Response - IN THE MATTER OF ADMINISTRATIVE ORDERS RELATING TO THE COVID-19 STATE OF EMERGENCY, DOCKET NO. 20-012-A ORDER N0. 1, outlines the Emergency Order. It’s also available to First Electric members upon request.

Identity Theft

Identity theft is a time-consuming and frustrating process that can take several months to correct.

At First Electric Cooperative, we readily accept the responsibility of protecting all personal information in our data systems from would-be identity thieves. With this in mind, First Electric has implemented an Identity Theft Prevention Program that will help detect and/or prevent attempts to steal or misuse your personal information. We will respond quickly and appropriately to any detected incident. 

The goal is to make our Identity Theft Prevention Program transparent to members and cause as little inconvenience as possible. However, we will take extra precautions to verify the identity of those opening and inquiring about accounts. That means we will ask for positive proof of identity, such as a Social Security number, driver’s license and/or military/government photo identification, before anyone can access account information.

These extra security measures are for your protection. In addition, by staying on guard for potential fraud, we hope to be able to reduce the number of debt write-offs that we experience, which helps keep your cost of electric power reasonable.

First Electric takes this obligation as seriously as keeping the lights on. Please call 800-489-7405 if you have any questions.