Need Help?

What are your hours?
Our office hours are 8 a.m. to 5 p.m. Monday through Friday.
How do I report an outage?
Please call 888-827-3322, text "OUT" to 85700 or use our mobile app to report an outage.
How do I pay my bill?
We offer many ways to pay your bill. You can pay using our First Electric mobile app, our website, our office or by calling 844-729-3322.
How do I get new service?
You can request new service by completing an application on our app or you can call 800-489-7405.

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Identity Theft

Identity theft is a time-consuming and frustrating process that can take several months to correct.

At First Electric Cooperative, we readily accept the responsibility of protecting all personal information in our data systems from would-be identity thieves. With this in mind, First Electric has implemented an Identity Theft Prevention Program that will help detect and/or prevent attempts to steal or misuse your personal information. We will respond quickly and appropriately to any detected incident. 

The goal is to make our Identity Theft Prevention Program transparent to members and cause as little inconvenience as possible. However, we will take extra precautions to verify the identity of those opening and inquiring about accounts. That means we will ask for positive proof of identity, such as a Social Security number, driver’s license and/or military/government photo identification, before anyone can access account information.

These extra security measures are for your protection. In addition, by staying on guard for potential fraud, we hope to be able to reduce the number of debt write-offs that we experience, which helps keep your cost of electric power reasonable.

First Electric takes this obligation as seriously as keeping the lights on. Please call 800-489-7405 if you have any questions.