Need Help?

What are your hours?
Our office hours are 8 a.m. to 5 p.m. Monday through Friday.
How do I report an outage?
Please call 888-827-3322, text "OUT" to 85700 or use our mobile app to report an outage.
How do I pay my bill?
We offer many ways to pay your bill. You can pay using our First Electric mobile app, our website, our office or by calling 844-729-3322.
How do I get new service?
You can request new service by completing an application on our app or you can call 800-489-7405.

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Energy Star

The U.S. Environmental Protection Agency and U.S. Department of Energy launched the Energy Star program in 1992. Since then, more than 60 product categories have been added, from dishwashers to windows and DVD players. According to the program, Energy Star-rated products deliver the same or better performance as comparable models while using less energy and saving money.

The Energy Star website maintains a list of products that have earned the Energy Star label. In addition, the website contains information on improving energy efficiency for new and existing residential, commercial and industrial structures. Two helpful sections recommended by First Electric’s marketing representatives include:

Federal tax credits for a number of residential energy efficiency improvements are back in play through December 31, 2021. These are for existing homes and must be a principal residence. New construction & rentals do NOT apply.

 Air Source Heat Pumps - $300

Heat Pump Water Heaters - $300

Insulation - 10% of the cost, up to $500

Roofs - 10% of cost, up to $500

Windows, Doors, Skylights - 10% of cost, up to $500 (windows are capped at $200)

For more information, go to - Federal Equipment Tax Credits for Primary Residences

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