Need Help?

What are your hours?
Our office hours are 8 a.m. to 5 p.m. Monday through Friday.
How do I report an outage?
Please call 888-827-3322, text "OUT" to 85700 or use our mobile app to report an outage.
How do I pay my bill?
We offer many ways to pay your bill. You can pay using our First Electric mobile app, our website, our office or by calling 844-729-3322.
How do I get new service?
You can request new service by completing an application on our app or you can call 800-489-7405.

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Energy Audits

The goal of First Electric’s audit program is to help you save money by identifying areas where your home’s energy efficiency can be improved. 

Wondering if an audit is right for you? Estimate your home's energy efficiency by calculating your home's cost per square foot. Click here to open a PDF that shows you how.
(Get Adobe Acrobat Reader to view the pdf above.)

Diagnostic energy audits

The diagnostic energy audit uses a blower door test, duct blaster and infrared camera. These tools allow a marketing representative to locate thermal deficiencies, air infiltration and leakage that can cause high energy consumption and an uncomfortable home.

You get a detailed report that includes the measured air tightness of your home, infrared camera results and recommendations for improvements that will reduce energy usage. The audit costs $100, but that fee is reimbursed if at least $100 of recommended repairs are made within six months.

Walk-through energy audits

Marketing representatives can conduct a free walk-through energy audit. They visually inspect your home and evaluate the energy efficiency of the building, household appliances, heating and cooling system and lighting. You get a list of recommendations showing steps that can be taken to reduce energy costs.

To schedule an audit or for more information, call 800-489-7405 or visit a First Electric office.

From a Member

"I recommend an audit for everyone. I found out that our house was well built, but there were a few things that needed to be tweaked. I was able to take care of them the next day."

— Dallas Erdman

Doug Brandon

Doug Brandon


Anthony Galloway

Jessica Gardner

Heber Springs

Ashley Copple

Ashley Copple


Justin Chamblee

Justin Chamblee

Jacksonville / Stuttgart