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Keep phone numbers updated to help speed restoration efforts

Keep phone numbers updated to help speed restoration efforts

Posted on October 30th, 2019

Updated phone numbers can help to speed restoration during a power outage.

Occasionally circumstances beyond First Electric’s control cause power interruptions. When this happens, crews can be dispatched more efficiently if we have the correct information for your account on file.

The phone is our best method of communication, and the more details we have, the faster we can start restoration efforts. Adding your mobile number also will be useful, especially if it is your primary means of communication.

The phone number First Electric has on file is located above the usage graph on your monthly bill.

First Electric offers several options to update your number.

  • Complete the form on the back of your bill and return it with your payment.
  • Visit a First Electric office in Bryant, Heber Springs, Jacksonville, Perryville or Stuttgart.
  • Call 800-489-7405 and select Option 2.
  • Download and use the First Electric mobile app. The app is free and is available in the Apple or Android app stores.

Reporting an outage is easy, too. Just dial 888-827-3322.

If you are calling from your primary phone number, just follow the prompts. If you are using a different phone, the automated system will ask for your primary number. You may either enter the number using the touch-tone buttons or by saying the number aloud. If you wish, you may leave a voice message with details about the outage. Once your account location has been confirmed, crews will be dispatched.

Thank you for helping speed the outage restoration process by notifying us of any changes that need to be made.

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