Need Help?

What are your hours?
Our office hours are 8 a.m. to 5 p.m. Monday through Friday.
How do I report an outage?
Please call 888-827-3322, text "OUT" to 85700 or use our mobile app to report an outage.
How do I pay my bill?
We offer many ways to pay your bill. You can pay using our First Electric mobile app, our website, our office or by calling 844-729-3322.
How do I get new service?
You can request new service by completing an application on our app or you can call 800-489-7405.

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Update

April 16, 2020 - Disconnected service for non-payment will be temporarily suspended until further notice in accordance with the governor's emergency order.

March 30, 2020 - First Electric Cooperative lobbies in Bryant, Heber Springs, Jacksonville, Perryville and Stuttgart are closed to the public until further notice. Drive-thru services will remain open at all locations from 8 a.m. to 5 p.m. The Stuttgart office will have a payment drop-off at the front entrance doors. 

Members who are directly impacted by the coronavirus disease and having trouble paying their bills should call First Electric at 800-489-7405 to make payment arrangements. Disconnected service for non-payment will be temporarily suspended until May 1. 

First Electric closes office lobbies, takes preventative measures to limit spread of COVID-19 

Jacksonville, Ark., March 16, 2020 – First Electric Cooperative is taking preventive measures immediately to help limit the spread of COVID-19.

Effective March 17, 2020, First Electric is closing its office lobbies in Bryant, Heber Springs, Jacksonville, Perryville and Stuttgart until April 1. Drive-thru services will remain open at all locations from 8 a.m. to 5 p.m. The Stuttgart office will have a payment drop-off at the front entrance doors.

Members who are directly impacted by the coronavirus disease and having trouble paying their bills should call First Electric at 800-489-7405 to make payment arrangements. Disconnected service for non-payment will be temporarily suspended until April 1. Payment assistance may also be available through the Low Income Home Energy Assistance Program. For more information on LiHeap, go to www.firstelectric.coop/payment-assistance.

First Electric offers several options for payment, including:

 “Safety is always our top priority at First Electric,” President/CEO Don Crabbe said. “While we are taking abundant safety measures to keep our members and employees safe, we will continue working to provide reliable power. Crews are on hand to restore any power outages. We greatly appreciate the dedication of our employees and the understanding and patience of our members as we all work together through this difficult time.”

First Electric serves more than 95,000 active accounts throughout 18 counties in central and southeast Arkansas. The cooperative’s headquarters is located in Jacksonville with full-service offices in Bryant, Heber Springs, Perryville and Stuttgart. For more information, call 800-489-7405 or visit www.firstelectric.coop or www.facebook.com/FirstElectric