Report by phone call
You can call 888-827-3322 to report a power outage. Your call is very important, as it provides needed information to help us quickly dispatch crews and restore power as quickly as possible. To allow First Electric to answer as many calls as possible in a short amount of time, an automated reporting system will answer your call. The automated system will access your caller ID to match against our records, which allows faster identification for your outage.
If your caller ID is not found in our records, the system will ask you to provide the physical address of where the outage has occurred. Listen carefully and follow the directions you hear. Call any time your power is out and do not assume that others have reported the outage. Once you make your outage report, please do not report the outage again unless an emergency arises. Crews will be dispatched as soon as possible.
Report by text
First Electric Cooperative offers you the ability to report an outage via text. Signing up is easy:
- Create a new text message on your cell phone.
- Type “FECC” in the body of the message.
- Send the text to number 85700.
Please note that the cell phone you use must be on file with First Electric. You can call 800-489-7405 to add the number to your account. Please allow at least 24 hours for the system to update before reporting an outage via text.
In the event of a power outage, simply text “OUT” to 85700. The system will ask you to confirm your address and then send restoration status updates when you request them.
- “STATUS” – You will be sent a restoration update on the outage, including an estimated time of restoration if available.
- “HELP” – You will be sent the outage reporting number 888-827-3322.
- “FECC STOP” – You no longer will receive notifications until you enroll again.
The co-op does not charge for this service, but standard text messaging rates from your carrier still apply. Need help? Call First Electric at 800-489-7405.
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